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GENERAL PROVISIONS
1. The online store mazzoni.com.pl operates in accordance with the principles set out in these Terms and Conditions.
2. These Terms and Conditions define the terms for concluding and terminating Product Sales Agreements, the complaint procedure, the types and scope of services provided electronically by the mazzoni.com.pl Store, the rules for providing these services, and the conditions for concluding and terminating agreements for the provision of electronic services.
3. Each Service Recipient, at the moment of undertaking actions aimed at using the Electronic Services of the mazzoni.com.pl Store, is obliged to comply with the provisions of these Terms and Conditions.
4. In matters not regulated by these Terms and Conditions, the following provisions of law shall apply:
4.1. The Act on Providing Services by Electronic Means of 18 July 2002 (Journal of Laws No. 144, item 1204, as amended),
4.2. The Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827),
4.3. The Act on Out-of-Court Consumer Dispute Resolution of 23 September 2016 (Journal of Laws 2016, item 1823),
4.4. The Civil Code Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended), and other applicable provisions of Polish law.
DEFINITIONS
1. REGISTRATION FORM – a form available on the website mazzoni.com.pl enabling the creation of an Account.
2. ORDER FORM – a form available on the website mazzoni.com.pl enabling the placement of an Order.
3. CLIENT – a Service Recipient who is a Consumer intending to conclude or who has concluded a Sales Agreement with the Seller.
4. CONSUMER – a natural person who performs a legal action with an entrepreneur that is not directly related to their business or professional activity.
5. ACCOUNT – a collection of resources in the Service Provider’s IT system, marked by an individual name (login) and password, in which data of the Service Recipient, including information about placed Orders, are stored.
6. NEWSLETTER – an Electronic Service allowing the Service Recipient to subscribe and receive free information from the Service Provider regarding Products available in the Store, sent to the email address provided by the Service Recipient.
7. PRODUCT – a movable thing or service available in the Store, which is the subject of a Sales Agreement between the Client and the Seller.
8. TERMS AND CONDITIONS – these Terms and Conditions of the Store.
9. STORE – the online store operated by the Service Provider at mazzoni.com.pl.
10. SELLER, SERVICE PROVIDER – TRADE-GROUP.PL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS: 0000600996, Tax ID (NIP): 7792439352, REGON: 363682194, share capital: 5,000.00 PLN, registered office address: ul. Sielska 17a, 60-129 Poznań, mailing address: ul. Stryczyńskiego 2a, 63-750 Sulmierzyce, email address: sklep@mazzoni.com.pl, phone number: +48 725 557 700.
11. OPINION SYSTEM – an Electronic Service provided by the Service Provider to Clients, allowing them to post reviews regarding Products.
12. SALES AGREEMENT – a Sales Agreement of a Product concluded between the Client and the Seller via the Store.
13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Store.
14. SERVICE RECIPIENT – a natural person, legal person, or organizational unit without legal personality, authorized by law to have legal capacity, who uses the Electronic Service.
15. ORDER – the Client’s declaration of intent constituting an offer to conclude a Sales Agreement of a Product with the Seller.
INFORMATION ABOUT PRODUCTS AND THEIR ORDERING
1. The mazzoni.com.pl store conducts retail sales of Products via the Internet within the territory of Poland, exclusively to Consumers.
2. The Products offered in the Store are new, free from physical and legal defects, and have been legally introduced to the Polish market.
3. The information on the Store’s website does not constitute an offer within the meaning of the law. By placing an Order, the Client makes an offer to purchase a specific Product under the conditions stated in its description.
4. The price of the Product displayed on the Store’s website is given in Polish złoty (PLN) and includes all components, including VAT. The price does not include delivery costs.
5. The Product price shown on the Store’s website is binding at the moment the Client places the Order. This price will not change regardless of any price changes in the Store that may occur for individual Products after the Client has placed the Order.
6. Orders can be placed:
6.1. via the website using the Order Form (mazzoni.com.pl Store) – 24 hours a day, all year round,
6.2. by email at: sklep@mazzoni.com.pl
6.3. by phone at: +48 725 557 700.
7. The Client is not required to register an Account in the Store to place an Order.
8. A condition for placing an Order in the Store by the Client is to read and accept the Terms and Conditions at the time of placing the Order.
9. The Store processes Orders placed from Monday to Friday during the Store’s working hours, i.e., from 9 AM to 5 PM on working days. Orders placed on working days after 10:00 AM, on Saturdays, Sundays, and holidays will be processed the next working day.
10.Promotional (sale) Products have a limited number of items, and Orders for them will be fulfilled on a first-come, first-served basis until the stock of the given Product is exhausted.
CONCLUSION OF THE SALES AGREEMENT
1. To conclude a Sales Agreement, it is necessary for the Client to first place an Order using one of the methods made available by the Seller, in accordance with § 3 points 6 and 8.
2. After the Order has been placed, the Seller shall immediately confirm its receipt.
3. The confirmation of acceptance of the Order for processing binds the Client to their Order. The confirmation of receipt and acceptance of the Order for processing is provided via an email message.
4. The confirmation of acceptance of the Order for processing includes:
4.1. a confirmation of all essential elements of the Order,
4.2. a withdrawal form,
4.3. these Terms and Conditions including information about the right of withdrawal.
5. At the moment the Client receives the email referred to in point 4, the Sales Agreement between the Client and the Seller is concluded.
6. Each Sales Agreement will be confirmed by a proof of purchase (a receipt or a VAT invoice upon the Client’s request), which will be included in the shipment.
PAYMENT METHODS
1. The Seller provides the following payment methods:
1.1. payment by traditional bank transfer to the Seller's bank account,
1.2. payment on delivery, so-called cash on delivery,
1.3. payment via electronic payment services.
2. In the case of payment by traditional bank transfer, the payment should be made to the bank account number: 05 1140 1850 0000 3793 7800 1003 (mBank S.A.) TRADE-GROUP.PL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Sielska 17a, 60-129 Poznań, NIP: 7792439352. In the transfer title, please write: "Order No ......."
3. In the case of payment on delivery, the shipment is sent after verifying the correctness of the address details.
4. In the case of payment via electronic payment services, the Client makes the payment before the Order is processed. Electronic payment services allow payment by credit card or quick transfer from selected Polish banks.
5. The Client is obliged to make the payment of the price resulting from the Sales Agreement within 7 business days from the date of its conclusion, unless the Sales Agreement states otherwise.
6. In the case of choosing the payment methods described in points 1.1 and 1.3, the Product will be shipped only after it has been paid for.
COST, DELIVERY TIME AND METHODS OF PRODUCT DELIVERY
1. The delivery costs of the Product are determined during the Order placement process and depend on the selected method of payment and method of delivery of the purchased Product.
2. The delivery time of the Product consists of the time required to prepare the Product and the time required for delivery by the carrier:
2.1. The time required to prepare the Product is between 3 and 21 business days.
2.2. Delivery of the Product by the carrier takes place within the time declared by the carrier, i.e. from 1 to 2 business days (delivery is made only on business days, excluding Saturdays, Sundays and public holidays).
3. Products purchased in the Store are shipped via external courier companies.
PRODUCT COMPLAINT
1. Complaint under warranty.
1.1. All Products offered in the Store are covered by the manufacturer’s warranty valid in the territory of the Republic of Poland.
1.2. The warranty period for the Products is 24 months and is counted from the day the Product is delivered to the Client.
1.3. The document entitling the Client to warranty protection is the proof of purchase: receipt or VAT invoice.
1.4. The warranty does not exclude the rights of the Consumer arising from the statutory warranty for physical and legal defects of the Product, as specified in the Civil Code.
2. Complaint under statutory warranty.
2.1. The basis and scope of the Seller’s liability to the Client who is a Consumer, for physical and legal defects, are defined by the Civil Code Act of 23 April 1964 (Journal of Laws No. 16, item 93 as amended).
2.2. The Seller is liable under statutory warranty if the physical defect is discovered before the expiration of two years from the date the Product was delivered to the Client.
2.3. If the Product is defective, the Client may request:
a) repair of the Product,
b) reduction of the Product price,
c) replacement of the Product,
d) withdrawal from the Sales Agreement (if the defect of the Product is significant).
2.4. The Seller may refuse to fulfill the request for repair or replacement if making the Product compliant with the Sales Agreement in the way chosen by the Client is impossible or, in comparison with the other possible way of achieving compliance with the Sales Agreement, would entail excessive costs. The costs of repair or replacement are borne by the Seller.
2.5. The Seller may refuse to fulfill the request for price reduction or withdrawal from the Sales Agreement and instead propose repair or replacement, provided they are carried out without delay and without excessive inconvenience to the Client.
2.6. The Client may change the Seller’s proposal, i.e. repair to replacement or replacement to repair, unless such a choice is impossible to execute or entails excessive costs.
2.7. Notification of Product defects and submission of an appropriate request may be made via email to: sklep@mazzoni.com.pl or in writing to: MAZZONI Tomasz Duczmal, ul. Stryczyńskiego 2a, 63-750 Sulmierzyce.
2.8. In the above written or electronic message, as much information and circumstances as possible should be provided regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and speed up the complaint handling process by the Seller.
2.9. To assess the physical defects of the Product, it should be delivered to the following address: MAZZONI Tomasz Duczmal, ul. Stryczyńskiego 2a, 63-750 Sulmierzyce.
2.10. The Seller will respond to the Client's request without delay, no later than within 14 days from submission.
2.11. In the case of a complaint submitted by a Client who is a Consumer – if the complaint is not addressed within 14 days from submission, it is considered accepted. In the event of a justified complaint by a Client who is a Consumer, the Seller shall cover the costs of collection, delivery, and replacement of the Product with one free from defects.
2.12. The response to the complaint shall be delivered to the Consumer on paper or another durable medium.
RIGHT OF WITHDRAWAL FROM THE CONTRACT
1. Subject to point 10 of this paragraph, a Customer who is also a Consumer and has concluded a distance contract may withdraw from it without giving any reason by submitting an appropriate declaration within 14 days. To meet this deadline, it is sufficient to send the withdrawal form provided by the Store, available HERE.
2. In the event of withdrawal from the contract, the Sales Agreement is considered null and void, and the Consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller without delay, but no later than 14 days from the date on which the Consumer withdrew from the contract, unless the Seller has offered to collect the Product himself. To meet the deadline, it is sufficient to send back the Product before it expires.
3. In case of withdrawal from the Sales Agreement, the Product should be returned to the following address: MAZZONI Warehouse, ul. Stryczyńskiego 2a, 63-750 Sulmierzyce
4. The Consumer is responsible for any reduction in the value of the Product resulting from using it in a way that goes beyond what is necessary to determine its nature, characteristics, and functioning.
5. Subject to points 6 and 8 of this paragraph, the Seller shall refund all payments made by the Consumer related to the Sales Agreement from which the Consumer withdraws, without delay and no later than within 14 days from the date of receiving the Consumer's declaration of withdrawal, using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not incur any costs for them.
6. If the Consumer has chosen a method of delivery other than the cheapest standard delivery method offered by the Store, the Seller is not obliged to reimburse the Consumer for any additional costs incurred.
7. If the Seller has not offered to collect the Product himself, he may withhold the refund until the Product is returned or the Consumer provides proof of its return, whichever occurs first.
8. A Consumer withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, shall bear only the direct costs of returning the Product to the Seller.
9. The 14-day withdrawal period begins on the day the Consumer takes possession of the Product, and in the case of a service, on the day the agreement is concluded.
10. The right to withdraw from a distance contract does not apply to the Consumer in the case of a Sales Agreement:
10.1 where the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to meet their individual needs,
10.2 where the subject of the service is an item delivered in sealed packaging which, after opening, cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
10.3 where the subject of the service consists of items which, after delivery, are inseparably combined with other items due to their nature,
10.4 where the subject of the service is a service that has been fully performed by the Seller with the Consumer’s express consent, and the Consumer was informed before the service began that upon full performance by the Seller, they would lose the right to withdraw from the agreement.
11. The right to withdraw from the Sales Agreement is granted to both the Seller and the Customer (Consumer) if the other party fails to fulfill their obligations under the contract within the strictly specified time.
TYPE AND SCOPE OF ELECTRONIC SERVICES
1. The Service Provider enables the use of Electronic Services via the Store, such as:
1.1. concluding Product Sales Agreements,
1.2. managing an Account in the Store,
1.3. using the Newsletter,
1.4. using the Review System.
2. The provision of Electronic Services to the Service Recipients in the Store takes place under the conditions set out in the Terms and Conditions.
3. The Service Provider has the right to place advertising content on the Store's website. These contents constitute an integral part of the Store and the materials presented in it.
TERMS AND CONDITIONS FOR THE PROVISION AND CONCLUSION OF ELECTRONIC SERVICES AGREEMENTS
1. The provision of Electronic Services specified in § 9 point 1 of the Terms and Conditions by the Service Provider is free of charge.
2. The duration of the agreement:
2.1. the agreement for the provision of the Electronic Service consisting in maintaining an Account in the Store is concluded for an indefinite period,
2.2. the agreement for the provision of the Electronic Service consisting in enabling the submission of an Order in the Store is concluded for a definite period and terminates upon the submission of the Order or discontinuation of its submission by the Service Recipient,
2.3. the agreement for the provision of the Electronic Service consisting in using the Newsletter is concluded for an indefinite period,
2.4. the agreement for the provision of the Electronic Service consisting in posting a Review is concluded for a definite period and terminates upon posting the Review or discontinuing its posting by the Service Recipient.
3. To create a Customer Account, the Customer is required to register free of charge, however, registration is not necessary for placing Orders in the Store.
4. To register, the Customer should complete the Registration Form provided and send it to the Service Provider by selecting the appropriate function. During registration, the Customer sets a password.
5. When completing the Registration Form, the Customer should follow these rules:
a) the Customer should complete all fields of the Registration Form, unless a field is optional,
b) the information entered in the Registration Form should concern the Customer and be accurate,
c) the Customer should read and confirm having read the content of the Terms and Conditions and Privacy Policy by checking the appropriate box in the registration form,
d) the Customer should consent to the processing of their personal data under the terms, scope, and purposes specified in the Privacy Policy. Giving consent for the processing of personal data is voluntary but necessary for Registration and the creation of the Customer Account.
6. After sending the completed Registration Form, the Customer immediately receives a confirmation of registration to their email address. From that moment, the Customer gains access to the Customer Account and the ability to modify the data provided during registration (except for the login), as well as access to the other services offered by the Service Provider via the Store.
7. Technical requirements necessary for cooperation with the IT system used by the Service Provider:
7.1. a computer with Internet access,
7.2. access to email,
7.3. a web browser,
7.4. enabling Cookies and Javascript in the web browser.
8. The Service Recipient is obliged to use the Store in a manner consistent with the law and good customs, respecting the personal rights and intellectual property rights of third parties.
9. The Service Recipient is obliged to provide data consistent with the facts.
10. The Service Recipient is prohibited from providing unlawful content.
11. The Service Recipient, when using the Store, is not authorized to interfere with its structure, form, graphics, or operating mechanisms.
12. The Store or its pages must not be used by Customers or third parties to send SPAM.
13. The Service Recipient is entitled to use the Store only for their own personal use. It is not permitted to use the resources and functions of the Store to conduct commercial activity or in a manner that would violate the interests of the Seller.
COMPLAINTS RELATED TO THE PROVISION OF ELECTRONIC SERVICES
1. Complaints related to the provision of Electronic Services via the Store may be submitted by the Service Recipient via email to the address: reklamacje@mazzoni.com.pl
2. In the above email, the Service Recipient should provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will greatly facilitate and expedite the complaint handling process by the Service Provider.
3. The Service Provider will respond to the complaint without undue delay, no later than within 14 days from its submission.
4. The Service Provider’s response to the complaint will be sent to the email address provided by the Service Recipient in the complaint submission or in another manner indicated by the Service Recipient.
TERMS FOR TERMINATION OF ELECTRONIC SERVICES AGREEMENTS
1. Termination of the Electronic Service Agreement:
1.1. The agreement for the provision of an Electronic Service that is continuous and indefinite in nature (e.g. maintaining an Account) may be terminated.
1.2. The Service Recipient may terminate the agreement with immediate effect and without stating any reason by submitting an appropriate declaration via email to: sklep@mazzoni.com.pl.
1.3. The Service Provider may terminate the agreement for the provision of an Electronic Service that is continuous and indefinite in nature if the Service Recipient breaches the Terms and Conditions, in particular by providing unlawful content, and fails to cease such breaches despite being previously requested to do so within a specified deadline. In such a case, the agreement expires 7 days after the submission of a declaration of intent to terminate (notice period).
1.4. Termination results in the cessation of the legal relationship with effect for the future.
2. The Service Provider and the Service Recipient may terminate the agreement for the provision of an Electronic Service at any time by mutual agreement of the parties.
INTELLECTUAL PROPERTY
1. All content published on the website at mazzoni.com.pl is protected by copyright law and (subject to § 13 point 3 and elements posted by Users used under license or permitted use) is the property of TRADE-GROUP.PL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS: 0000600996, Tax ID (NIP): 7792439352, REGON: 363682194, share capital: 5,000.00 PLN, registered office address: ul. Sielska 17a, 60-129 Poznań, mailing address: ul. Stryczyńskiego 2a, 63-750 Sulmierzyce.
The Service Recipient shall bear full liability for any damage caused to the Service Provider resulting from the use of any content from the website mazzoni.com.pl without the Service Provider’s consent.
2. Any use, without the explicit written consent of the Service Provider, of any elements comprising the content or structure of the website mazzoni.com.pl shall constitute an infringement of the Service Provider’s copyright and shall result in civil and criminal liability.
3. All trade names, product names, company names, and logos used on the website mazzoni.com.pl belong to their respective owners and are used for identification purposes only. They may be registered trademarks. All materials, descriptions, and photos presented on the website mazzoni.com.pl are used for informational purposes only.
FINAL PROVISIONS
1. Agreements concluded via the Store are governed by Polish law.
2. In the event that any provision of these Terms and Conditions is found to be inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision.
3. Amendments to the Terms and Conditions made by the Service Provider shall be binding on the Service Recipient, provided that the Service Recipient has been duly informed of the changes and has not terminated the agreement for the provision of electronic services within 14 days of being notified of the changes. All Orders accepted by the Store before the effective date of the amended Terms and Conditions shall be processed on the basis of the Terms and Conditions in force at the time the Order was placed by the Client.
4. Any disputes arising from Sales Agreements concluded between the Store and Consumers shall, in the first instance, be resolved through negotiations, with the intention of amicably settling the dispute, taking into account the provisions of the Act on out-of-court consumer dispute resolution. If this is not possible or is unsatisfactory for either party, the disputes shall be resolved by the competent common court in accordance with point 5 of this paragraph.
5. Judicial dispute resolution:
5.1. Any disputes arising between the Service Provider and the Service Recipient (Client) who is also a Consumer shall be resolved by the courts competent under the provisions of the Code of Civil Procedure of 17 November 1964 (Journal of Laws No. 43, item 296, as amended).
5.2. Any disputes arising between the Service Provider and the Service Recipient who is not also a Consumer shall be resolved by the court having jurisdiction over the registered office of the Service Provider.
6. A Client who is a Consumer has the option of using out-of-court complaint and redress procedures. The rules for accessing these procedures are available at the offices or websites of the entities authorized to handle out-of-court consumer dispute resolution. These may include, in particular, consumer rights ombudsmen or Voivodeship Inspectorates of Trade Inspection, a list of which is available on the website of the Office of Competition and Consumer Protection at: http://www.uokik.gov.pl/wazne_adresy.php#faq596
7. The Consumer may also use the out-of-court consumer dispute resolution. The authorized body competent for the Service Provider is: Wojewódzki Inspektorat Inspekcji Handlowej w Poznaniu, Aleje Marcinkowskiego 3, 60-967 Poznań – https://poznan.wiih.gov.pl/