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PRODUCT CLAIM
1. Complaint under warranty.
1.1. All Products offered in the Store are covered by the manufacturer’s warranty valid in the territory of the Republic of Poland.
1.2. The warranty period for the Products is 24 months and is counted from the day the Product is delivered to the Client.
1.3. The document entitling the Client to warranty protection is the proof of purchase: receipt or VAT invoice.
1.4. The warranty does not exclude the rights of the Consumer arising from the statutory warranty for physical and legal defects of the Product, as specified in the Civil Code.
2. Complaint under statutory warranty.
2.1. The basis and scope of the Seller’s liability to the Client who is a Consumer, for physical and legal defects, are defined by the Civil Code Act of 23 April 1964 (Journal of Laws No. 16, item 93 as amended).
2.2. The Seller is liable under statutory warranty if the physical defect is discovered before the expiration of two years from the date the Product was delivered to the Client.
2.3. If the Product is defective, the Client may request:
a) repair of the Product,
b) reduction of the Product price,
c) replacement of the Product,
d) withdrawal from the Sales Agreement (if the defect of the Product is significant).
2.4. The Seller may refuse to fulfill the request for repair or replacement if making the Product compliant with the Sales Agreement in the way chosen by the Client is impossible or, in comparison with the other possible way of achieving compliance with the Sales Agreement, would entail excessive costs. The costs of repair or replacement are borne by the Seller.
2.5. The Seller may refuse to fulfill the request for price reduction or withdrawal from the Sales Agreement and instead propose repair or replacement, provided they are carried out without delay and without excessive inconvenience to the Client.
2.6. The Client may change the Seller’s proposal, i.e. repair to replacement or replacement to repair, unless such a choice is impossible to execute or entails excessive costs.
2.7. Notification of Product defects and submission of an appropriate request may be made via email to: sklep@mazzoni.com.pl or in writing to: MAZZONI Tomasz Duczmal, ul. Stryczyńskiego 2a, 63-750 Sulmierzyce.
2.8. In the above written or electronic message, as much information and circumstances as possible should be provided regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and speed up the complaint handling process by the Seller.
2.9. To assess the physical defects of the Product, it should be delivered to the following address: MAZZONI Tomasz Duczmal, ul. Stryczyńskiego 2a, 63-750 Sulmierzyce.
2.10. The Seller will respond to the Client's request without delay, no later than within 14 days from submission.
2.11. In the case of a complaint submitted by a Client who is a Consumer – if the complaint is not addressed within 14 days from submission, it is considered accepted. In the event of a justified complaint by a Client who is a Consumer, the Seller shall cover the costs of collection, delivery, and replacement of the Product with one free from defects.
2.12. The response to the complaint shall be delivered to the Consumer on paper or another durable medium.